Currently, CTI Forum（m.zgjsgm.com） and Frost & Sullivan（China）, the International market research and consulting company, reached an agreement to form a strategic alliance to tap the Chinese market. Both sides will jointly provide market research and consulting services to investors, equipment providers and telecom carriers within the CTI, Call Center and CRM sectors in China.

The market research covers CTI, Call Center, CRM, Video Communication, Unified Message, Telephony Conference, VoIP, Enterprise Communication Server, Voice Card, CT Middleware, Switches, Call Center Outsourcing Service, Telecom value-added service and etc.

CTI Forum is a neutral professional website specializing in the market research and consulting within China's CTI, Call Center and CRM market. In the recent two years, CTI Forum is dedicated to not only providing web-based services to industry clients, but also actively cultivate other businesses including consulting, exhibition, training, publication and benchmarking and etc.

In the consulting services, CTI Forum has provided services to many investors and call center carriers from Europe, Japan, Korea, USA and etc, on the investment and market entry. Last year, CTI Forum completed the market research on Chinese Call Center and published the Chinese Call Center Industry Development Research Report later on.

Frost & Sullivan is a famous market research and consulting company worldwide specializing in the nine industries of Telecommunications, IT, Pharmaceutical, Chemicals. Heavy Industry, Electronics, Transportation, Space and Aviation, Environment protection, which is tracking, analyzing and forecasting over 300 sub-segmentations within these industries. Frost & Sullivan publishes more than 500 market and technology research reports per annum. The reports generated the new idea, assist the enterprises planning, support industry analysis, as well as provide the key data and materials for enterprise' strategy decision making.

Over the forty years, Frost & Sullivan has successfully offered services to enterprises and companies operating in more than 50 countries and areas around the world. It has established a worldwide reputation within more than 300 sectors due to the high quality services tailored.

With china's entry into WTO and further opening up of telecom value-added service market to the outside world, more and more investors and vendors will attach an increasing importance to the Chinese CTI, call center and CRM markets in the future. Based on the cooperation, two companies will take full advantages of both sides and provide professional market research and consulting services to the clients.

According to the cooperation, companies will jointly publish China Call Center and CRM Industry Development Research report before July 2002 shown as the first step of the long-term cooperation.

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CTI Forum (m.zgjsgm.com)