I3客戶互動中心CIC和IBM Lotus Sametime集成（英文）
Interactive Intelligence Offers Integration with IBM Lotus Sametime
2011/02/10
Solution designed to increase employee productivity and improve customer service
INDIANAPOLIS & ORLANDO, Fla.--(BUSINESS WIRE)-- Interactive Intelligence (Nasdaq: ININ) is offering integration of its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), with IBM Lotus Sametime.
The solution integrates CIC's desktop client, presence, and company-wide directory capabilities with Lotus Sametime to help companies increase employee productivity and improve customer service.
"We designed our integration so shared CIC and Lotus Sametime users could better collaborate with each other," said Interactive Intelligence chief marketing officer, Joe Staples. "By removing silos of communication, our integration will help companies maximize the expertise of all employees so they can cost-effectively provide better service to their customers."
The solution gives CIC and Lotus Sametime users access to a single company-wide directory, thus eliminating duplicate entries and simplifying administration.
Presence information is synchronized between the CIC and Lotus Sametime software so contact center agents and business users can view each other's status for more efficient communications. System administrators can define how users' status will be synchronized and displayed for maximum flexibility and ease-of-use.
The solution also gives contact center agents access to the CIC desktop client application, Interaction Client®, from which they can initiate Lotus Sametime instant messaging and voice chats, thus further helping to improve productivity.
The CIC and Lotus Sametime integration is planned for general availability in Q1 2011.
CTI論壇報道
相關(guān)閱讀:
吐鲁番市|
清流县|
育儿|
钟山县|
开封市|
北海市|
阿合奇县|
大方县|
西安市|
盐津县|
益阳市|
沿河|
泾阳县|
汶川县|
新建县|
鲜城|
扶余县|
天台县|
盐城市|
尉氏县|
玛沁县|
抚州市|
德阳市|
汾阳市|
茂名市|
德格县|
宝兴县|
金沙县|
湘阴县|
蛟河市|
大名县|
遂平县|
怀远县|
南阳市|
定襄县|
巴青县|
图木舒克市|
大埔县|
迁西县|
富裕县|
屯留县|